We take great care in making sure all details, prices and information we provide are correct. Very occasionally, we may have to correct an error in a deal we’ve advertised. This may take place before you book or just after. If we have to make a change to your booking after it has been made, we will do so having informed you as soon as possible, in line with our terms and conditions. Again, this is very rare.
In very rare cases, a supplier, tour operator or hotel may cancel a booking after it has been made on our site. This is completely out of our control, as the provider may have sold out of rooms or seats without updating us and is therefore unable to honor the booking. As we’re an agent, and your contract once you’ve booked is with the provider, we’ll support you in getting a refund or changing your dates. We (Secret Escapes) are not responsible for costs associated with a cancellation by the provider (for instance, you may have booked a hotel in Spain and immediately booked separate flights only for the hotel to cancel the booking). This is why we always recommend that you buy travel insurance to cover against cancellations.
For further information about changes and cancellations, please see our terms and conditions.