Once payment has been processed successfully, you will receive an email with redemption instructions.
Do not contact hotels directly to make your reservation. All travel planning must be made through the seller’s fulfillment center by following the instructions in the redemption email. Reservations made directly with the hotel will not be honored.
Reservations are not confirmed until a confirmation number has been issued by the fulfillment center specified in the redemption email. Room nights are for single/double occupancy only and for room-only stays, unless otherwise noted in the terms of the auction. Any additional applicable taxes and fees are payable to the hotel directly by the winner. Stays must be completed according to the terms of the auction, so read each auction’s terms carefully before bidding; each auction is different.
If you are travelling internationally, be sure to check with the U.S. Department of State for any requirements you may be unaware of.
All auctions are non-refundable.